Troubleshooting

An event ran but I can't find the file

Check the Results Log — it will tell you exactly where each file ended up. Double-check the destination path in your Copy/Move step for typos.

The event shows a red dot

Go to the Results Log tab. Common causes:

• Connection refused — Wrong server address or port, or server is down.
• Authentication failed — Wrong username or password.
• File not found — Wrong filename or directory path.
• Destination folder doesn't exist — Create the folder first.
• Permission denied — Fetchit! can't write to that location.

The event isn't running on schedule

• Is Fetchit! actually running? It must be open.
• Is the event enabled?
• Is the trigger mode set to "Timed"?
• Are the correct days, hours, AND minutes all selected?

Fetchit! keeps asking for microphone permission

Go to System Settings → Privacy & Security → Microphone and make sure Fetchit! is listed and enabled.

App Audio sources don't appear in the device list

App Audio sources load on demand when you open the device popup. The target app must be running and producing audio. Grant Screen Recording permission if prompted.

FTP works in another app but not in Fetchit!

Try enabling "Allow Insecure SSL." Verify the protocol, port, and directory path match exactly what works elsewhere. Ask your content provider for their recommended connection settings.

Still stuck?

The Results Log captures everything including error messages that often point directly at the solution. Share it with whoever is helping you troubleshoot.