What is TuneTracker Go?

TuneTracker Go! is the bridge between your station's TuneTracker computer and the rest of the world. It lets you reach Librarian, ClockWork, CastAway, and VoiceTracker from any web browser — at home, on the road, or across the country — through a single, secure connection back to your station.

It comes in two halves that work together: a small helper app that runs quietly on your station Mac, and a web shell you log into from anywhere. Both halves need to be available for the mobile apps to work. This page explains what each one does, how to keep them happy, and how to ask for help when something goes sideways.

The Two Halves

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The Helper

A small app that runs on your station Mac. Lives in the menu bar. This is the side that talks to your station's TuneTracker apps.

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The Shell

A web page at tunetrackersystems.com/ttgo/ that you log into from your laptop, tablet, or phone. This is the side you see.

The Helper (At Your Station)

The helper is a small Mac application called TTGO, installed at /Applications/TuneTracker/TTGO.app. When it's running, you'll see a small "G" symbol in the menu bar at the top right of your station Mac's screen. Click that symbol and you'll see a menu with the helper's status, your Station Code, your PIN, and other options.

You don't need to install or launch TTGO manually — when you set up the TuneTracker System for the first time, the installer registers TTGO as a LaunchAgent and launches it for you. From that moment on, your Mac knows to keep it running and to relaunch it automatically every time you log in. So if you've installed the TuneTracker System, the "G" should already be sitting up there in your menu bar.

Behind the scenes, the helper opens an outbound connection to tunetrackersystems.com and registers itself as the live representative of your station. When you (or anyone authorized) logs into the shell from somewhere else, the request travels through that already-open connection — so there's no need for port forwarding, public IPs, dynamic DNS, or any other networking gymnastics.

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The helper must be running for any mobile app to work. If the "G" isn't visible in your station Mac's menu bar, the shell will fail to log in and the mobile tabs won't load. Before leaving the station for the day, glance up at the menu bar and make sure the "G" is there.

A Note for First-Time Users (macOS Ventura and Later)

The very first time TTGO launches on a fresh installation, macOS may show a system notification asking whether to Allow or Don't Allow this background activity. Click Allow. This is macOS's standard prompt for any program that runs in the background — your answer applies once and is then remembered.

If you (or someone else) clicked Don't Allow by mistake, TTGO will disappear from the menu bar and won't relaunch on login until you re-enable it. To recover:

Open System Settings (the Apple menu → System Settings).
Go to General → Login Items & Extensions.
Look for TuneTracker Systems (or TTGO) in the Allow in the Background section, and toggle it back on.
Open /Applications/TuneTracker/ and double-click TTGO.app once to start it again. From here on, it'll relaunch automatically.

Keeping the Helper Running

TTGO is designed to run quietly in the background — no Dock icon, no window, no fuss. Because it's a LaunchAgent, your Mac restarts it automatically when you log in, and it reconnects on its own if your internet hiccups. A few practical habits keep things smooth:

Don't quit TTGO from its menu unless you really mean to disconnect remote access. There's no "minimize" — quitting takes the whole connection down until the next login or manual relaunch.
If you don't see the "G" in the menu bar and you know TTGO should be running, open /Applications/TuneTracker/ and double-click TTGO.app to relaunch it. (If it disappears again right away, see the macOS Ventura note above.)
Don't put your station Mac to sleep if you want remote access to keep working while you're away. Sleep severs the helper's connection to the relay until the Mac wakes up again. Use System Settings → Lock Screen to set "Turn display off" without sleeping the whole computer.

The Shell (At Your Browser)

The shell is the web page at tunetrackersystems.com/ttgo/. Open it in any modern browser, enter your Station Code and PIN, and you'll be looking at four tabs across the top — one each for Librarian Mobile, ClockWork Mobile, CastAway, and VoiceTracker. Click any tab and the corresponding mobile app loads.

Your Station Code and PIN are set on the helper side, in the TTGO menu-bar menu's Station Code and Station PIN items. Whatever you set there is what you type into the shell to log in. There's no separate account or sign-up — your station code is your identity.

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All traffic between the shell and your helper is encrypted. The relay server in the middle never sees your audio, your library, your logs, or your voicetracks in any usable form — it just hands sealed messages back and forth between the two halves you control.

The same login works from any device. You can be logged in from your laptop and your phone at the same time, on the same station code.
Tabs are exclusive while in use. If a colleague is already in CastAway when you click that tab, you'll see "Another staffer is presently connected." Wait a moment and try again — the lock releases automatically when they navigate away or disconnect.
If you mistype your PIN five times, the relay will block your IP for five minutes. Wait it out, double-check your PIN at the station, and try again.
If the shell says "Unknown station code," that almost always means the helper isn't running at the station — the relay has nothing to point your code at.

When Something Goes Wrong: the Support Wizard

If you run into a problem you can't shake — an error message, a crash, mysterious behavior, anything — the fastest way to get us the information we need is the Support Wizard, built into the helper.

How to Use It

At your station Mac, click the TTGO icon in the menu bar.
Choose "Support Wizard…" from the menu. Your default browser will open to a small wizard page.
Pick the time range when the issue happened (today, yesterday, the last few days, etc.). This helps us narrow down which logs to look at.
Briefly describe what went wrong in your own words. Don't worry about being technical — "the CastAway tab disconnected three times this morning" is more useful than you'd think.
Click "Gather." The wizard collects the relevant logs, settings, and configuration files, and packages them into a single .zip file on your Desktop.
Attach that ZIP to an email to support@tunetrackersystems.com. Include any further details you think might help. We'll take it from there.

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Nothing leaves your computer automatically. The Support Wizard creates the bundle and stops. You decide what to email and when. If you ever want to look inside the bundle before sending it, just unzip it — it's plain text logs and configuration files, nothing hidden.

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Even if the issue is intermittent, send a bundle the next time it happens. The logs include timestamps, so as long as you give us a rough idea of when, we can usually find the relevant lines without you having to reproduce the problem on demand.

Quick Pre-flight Checklist

Before heading out the door if you want to use the mobile apps from somewhere else later:

✅ TTGO "G" symbol visible in your station Mac's menu bar
✅ Librarian, ClockWork, CastAway, and/or VoiceTracker (whichever you'll use) running on the station Mac
✅ Station Mac set to not sleep while plugged in (System Settings → Lock Screen)
✅ Internet connection at the station is up
✅ You know your Station Code and PIN

If those five things are true, you can pretty much rely on the mobile apps to be there when you need them.