Troubleshooting

Most VoiceTracker issues come down to three things: the TuneTracker Go connection, the microphone, or the Dropbox folder. Here's how to diagnose and fix the common ones.

Red Connection Dot

The dot in the bottom-right corner is red, meaning VoiceTracker can't reach TuneTracker Go.

• Is TuneTracker Go running? Look for the VT icon in your system tray (Windows) or menu bar (Mac). If it's not there, launch TuneTracker Go.
• Is it on the right port? Click the VT tray icon — it shows the port number. Make sure VoiceTracker's Settings has the same port (default 7327).
• Did you just start TuneTracker Go? It takes a moment to initialize. Wait a few seconds and refresh the page.
• Firewall blocking it? TuneTracker Go only uses localhost — no network access. But some firewalls (like Little Snitch on Mac or Windows Firewall) may block local connections. Allow connections to 127.0.0.1:7327.

No Dates in the Log Panel

The right panel shows "No logs found" or stays empty after connecting.

• Check your Station Name in Settings. It must match the folder name in Dropbox exactly — including capital letters and spaces.
• Check the TuneTracker Go folder — click the folder path in the VT tray menu. It should point to the VoiceTracker root folder (the parent of your station folder).
• Has Dropbox synced? If your station just created new logs, Dropbox may still be syncing. Check the Dropbox icon in your menu bar for sync status.

Microphone Not Working

VU meters show no signal or the mic dropdown is empty.

• Grant mic permission. Your browser may have blocked microphone access. Check the browser's address bar for a mic icon or go to browser Settings → Privacy → Microphone and allow the VoiceTracker site.
• Scan Inputs. Open Settings and click Scan Inputs. This requests fresh mic access and repopulates the dropdown.
• Check your system's Sound settings. On Mac, open System Settings → Sound → Input. On Windows, open Settings → System → Sound → Input. Confirm your mic is selected and the input level is up.
• Use Chrome or Brave. These browsers have the best Web Audio support and work reliably with TuneTracker Go. Safari is not currently supported.

Recording Levels Are Too Low

• Increase Input Gain in Settings. Move the slider right while watching the VU meters.
• Enable Broadcast Processing in Settings. The compressor brings quiet passages up and the limiter prevents peaks.
• Check your mic position. USB mics work best 6–12 inches from your mouth. Too far away and the signal is weak.

VT Slot Says "Could Not Load Bundle"

• Has ClockWork generated bundles? Bundles are created by your station's ClockWork software. If the bundles don't exist yet, ask your program director.
• Has Dropbox synced the bundles? New bundles take a moment to sync. Check Dropbox's sync status.
• Check the bundle folder. Each VT slot should have a folder in Dropbox like VTA_032526_19/ containing songA.mp3, songB.mp3, and bundle.json.

Voicetrack Won't Save

• Is TuneTracker Go still running? Check the connection dot. If it went red, restart TuneTracker Go.
• Is the Dropbox folder writable? Make sure you have write permission to the VoiceTracks subfolder.
• Check the status bar. Error messages appear in the status bar at the bottom of the screen when a save fails.

Audio Sounds Choppy or Glitchy

• Close other audio apps. Other applications using your audio interface can cause conflicts.
• Reduce browser tabs. Each open tab uses memory. Close tabs you don't need.
• Use Chrome or Brave. They have the best audio performance for web applications.