https://www.tunetrackersystems.com/ttgo.The station code or PIN you entered doesn't match what's set at the station. Log out of the TuneTracker Go! shell (link at the top of the shell) and log back in with the correct values. If you're sure you have the right values and it still won't accept them, check with your station owner or operator — they may have changed the PIN.
This usually means an unstable internet connection. CastAway reconnects automatically every few seconds. If the drops are frequent, try moving to a stronger WiFi signal or switching to a wired connection.
If the CastAway tab in TuneTracker Go! shows a sales/hero page instead of the live interface, it means CastAway hasn't been purchased for your station yet. Talk to your station owner — CastAway is a one-time purchase made from inside the TuneTracker Go! shell, and once activated, the tab unlocks immediately for everyone using that station code.
A brief audio dropout usually means a network hiccup. CastAway reconnects automatically. If audio drops are frequent, your connection may be too unstable for reliable streaming. Try a different network.
Your operating system is blocking microphone access for your browser. Fix this in:
You may need to restart the browser after changing this setting.
You clicked Deny when the browser asked for microphone permission. To fix:
tunetrackersystems.com → AllowTry a hard refresh: Cmd+Shift+R (Mac) or Ctrl+Shift+R (Windows). This forces the browser to reload without cache.
The connection to AutoCast may have dropped silently. Check the status bar at the bottom — if it shows "Disconnected," click Connect in the Six Pack to reconnect.
The background wallpaper image loads from the station. If it can't be found, CastAway shows a solid dark background instead. This doesn't affect functionality.
If something isn't working and you need more detail, open Settings (the gear icon in the Six Pack) and check the Diagnostic Mode box. This enables detailed connection and audio messages in the MessagePad — WebSocket status, WebRTC negotiation steps, audio stream events, and more.
This is mainly useful when you're troubleshooting with us. You probably won't need it day-to-day, but when you do, it's a lifesaver. Disable it when you're done to keep the MessagePad clean for normal use.
If your connection drops — whether it's a WiFi hiccup, a network timeout, or even a relay restart — CastAway reconnects automatically. It rebuilds the full session including both the WebSocket control channel and the WebRTC audio stream. No page reload required. Just wait a few seconds and everything comes back.
If auto-reconnect doesn't seem to be working, check that the station's AutoCast and TuneTracker Go! are both still running. CastAway can't reconnect if there's nothing to reconnect to.
Reach out to TuneTracker Systems support at tunetrackersystems.com/support_page.html, or have your station owner check that AutoCast and TuneTracker Go! are both running and that the PIN matches.