Troubleshooting

Most VoiceTracker issues come down to three things: the TuneTracker Go! connection, the microphone, or the Dropbox folder. Here's how to diagnose and fix the common ones.

Red Connection Dot

The dot in the bottom-right corner is red, meaning VoiceTracker can't reach your station.

• Is the helper running at the station? Glance at the menu bar on your station Mac and look for the "G" symbol. If it isn't there, see Keeping the Helper Running on the TuneTracker Go! page.
• Did you just log in? The connection takes a second or two to establish. Wait a moment and the dot should turn green on its own.
• Has the station Mac gone to sleep? Sleep severs the helper's connection until the Mac wakes back up. Wake it and the connection re-establishes automatically.
• Did the station's internet drop? The helper auto-reconnects as soon as connectivity returns — no action needed at your end once it's back.

No Dates in the Log Panel

The right panel shows "No logs found" or stays empty after connecting.

• Check your Station Name in Settings. It must match the folder name in Dropbox exactly — including capital letters and spaces.
• Has Dropbox synced? If your station just created new logs, Dropbox may still be syncing on the station Mac. Ask whoever's at the station to check the Dropbox icon for sync status.

Microphone Not Working

VU meters show no signal or the mic dropdown is empty.

• Grant mic permission. Your browser may have blocked microphone access. Check the browser's address bar for a mic icon or go to browser Settings → Privacy → Microphone and allow the VoiceTracker site.
• Scan Inputs. Open Settings and click Scan Inputs. This requests fresh mic access and repopulates the dropdown.
• Check your system's Sound settings. On Mac, open System Settings → Sound → Input. On Windows, open Settings → System → Sound → Input. Confirm your mic is selected and the input level is up.
• Use Chrome or Brave. These browsers have the best Web Audio support and work reliably with TuneTracker Go!. Safari is not currently supported.

Recording Levels Are Too Low

• Increase Input Gain in Settings. Move the slider right while watching the VU meters.
• Enable Broadcast Processing in Settings. The compressor brings quiet passages up and the limiter prevents peaks.
• Check your mic position. USB mics work best 6–12 inches from your mouth. Too far away and the signal is weak.

VT Slot Says "Could Not Load Bundle"

• Has ClockWork generated bundles? Bundles are created by your station's ClockWork software. If the bundles don't exist yet, ask your program director.
• Has Dropbox synced the bundles? New bundles take a moment to sync. Check Dropbox's sync status.
• Check the bundle folder. Each VT slot should have a folder in Dropbox like VTA_032526_19/ containing songA.mp3, songB.mp3, and bundle.json.

Voicetrack Won't Save

• Is the connection still alive? Check the dot. If it's gone red, see Red Connection Dot above.
• Is the Dropbox folder writable? Make sure you have write permission to the VoiceTracks subfolder.
• Check the status bar. Error messages appear in the status bar at the bottom of the screen when a save fails.

Audio Sounds Choppy or Glitchy

• Close other audio apps. Other applications using your audio interface can cause conflicts.
• Reduce browser tabs. Each open tab uses memory. Close tabs you don't need.
• Use Chrome or Brave. They have the best audio performance for web applications.