We take care of our customers!
It's not just in your best interest that we make our technical support better than any other support in the broadcast industry. It's in our best interest too...because your advocacy to other potential TuneTracker System users helps us grow! So count on us to do absolutely everything we can to make your TuneTracker experience, and your radio station, terrific.
Put us to the test, and discover we're not only willing, but eager to help!
Pre-sales questions and assistance...
"I have NEVER found a company that supported their product as well as you do and I have been in this business for many years."|
If you shudder at the thought of a sales pitch, you can relax about calling us. At TuneTracker Systems, we're more interested in hearing about your operation and your needs than in pushing products at you. We'll go over your situation with you, find out what you hope to accomplish, and give you honest answers about our products' abilities to meet your needs.
Call us today...and ask away!
The whole thing...
TuneTracker Systems is known and praised for its clear, friendly, and thorough documentation, which is distributed with the system in electronic format. A printed paper manual is also available.
Write to us for free, courteous 24/7 e-mail support. We will do all we can to assist you via e-mail. If your needs are complicated and/or require a significant amount of "back-and-forth" communication, we will recommend you use our telephone support, to solve your questions and issues in a less time-consuming way. Normally E-mail inquiries are handled very rapidly, at most, normally well within 24 hours, though as a free service, a specific time-frame is not guaranteed.*
We regularly send out TuneTracker QuickTips containing ideas, tips, and tricks, to all our users. The archive of all previous QuickTip articles is here online. If you are not presently receiving QuickTips, and would like to, please contact us.
TuneTracker chatroom support features a special high-powered free chat client (Windows and Haiku® versions available) that lets you chat with other TuneTracker users as well as our support personnel when available. It includes file-sharing capability which our support staff can use to update you with the latest versions of files and utilities, and to help diagnose any issues that might arise.
"One particularly good example of a powerful software package with excellent after-sales support is TuneTracker."
Computer Music Magazine
A large number of your fellow users are signed up for our TuneTracker e-mail list forum, which is an excellent free resource. Ask other TuneTracker System users for their suggestions and ideas. TuneTracker technical support staff also monitor this forum.
TuneTracker Systems offers excellent full-day and half-day training seminars; a great way to rapidly learn the system right along with other members of your staff. We offer in-person and phone-based seminars, and the latter includes a free copy of TT Anywhere remote adminstration software, which allow us to manipulate your computer as we talk to you about how to perform various functions. Call for pricing and details, at 920-273-0543.
For the low power stations who use our software, we are building up a support section especially for them, providing links to important resources of interest to low-power broadcasters. Visit our new LPFM Links page.
TuneTracker System telephone support: 920-273-0543
(read provisions below before calling)
TuneTracker owners all get a full month of excellent, comprehensive telephone support free, starting from the date of their purchase. When your month is over, you can take advantage of continued telephone support using any of the plans below. Note that the same rates apply whether assistance is administered via telephone, or we connect to your system remotely using TT Anywhere.
|Regular Hours: Mon-Fri 8 a.m. to 5 p.m. | After Hours:: Emergency rates apply.|
||Up to five calls per month for one year. Additional calls beyond five are assessed at the per-incident support rate (below). Format design assistance not included, but offered separately on our products page.
||$600 Prepaid (single station). Add $300 for each additional station.
Yearly rate for network broadcasters: $1500
|Per-Incident Support (single station only)
||Ala-carte support service. Paid per call, at the start of the call.
||$45 Have credit card ready when calling. If more than one issue is addressed in call, $15 will be charged per additional issue. Network broadcasters must purchase yearly prepaid support plan.
|After-Hours Emergency Support
||Call our support line and leave message requesting a callback. Paid per call, at the start of the call.
||$65 Have credit card ready when calling. If more than one issue is addressed in call, $25 will be charged for each additional issue. Networks are required to have a yearly support plan. After-hour rates will still apply.
If you are not covered under a support agreement, payment will be taken at the beginning of your support call. Please have your credit card or Paypal account information ready.
"I have NEVER had the kind of help on any purchase as I have enjoyed with you! If only all businesses operated this way.
Telephone support rates above do not apply to staff training. See our other support options such as our available remote (telephone) and in-person seminars if you require personal training for yourself or your staff.
Update365 Software Updates
While TuneTracker Systems releases a major, public update to Command Center approximately once a year, we're adding features constantly...and it's a shame to have to wait that long for them. For $250, Update365 subscribers not only receive major releases, but also routinely-updated versions of Command Center software, giving them the latest and greatest new stuff as soon as it's available, for an entire year! Update365 updates include not only new features, but also performance enhancements and bug fixes. It's a total win-win for you and your radio station. Ask us to include Update365 when you purchase your system! If you already have Command Center, get the most recent major upgrade first, then sign up for Upgrade365 and stay totally up to date! 920-273-0543.
- We know you expect to be treated cordially, courteously, and respectfully. We ask the same in return for our support personnel.
- Between this web site and our pre-sales support line, we have gone to extremes to assure purchasers know exactly what TuneTracker does and how it does it. Therefore, purchasers are not issued refunds due to their lack of understanding about what they were buying, Haiku® compatibility issues, or a "change-of-mind."
- We recommend people check their hardware for Haiku® compatibility if they plan to purchase TuneTracker software and install it on their existing machines rather than purchasing our pre-built system. We do not warrant that Haiku® will work on your particular computer and we offer no refunds on that basis.
- * Free e-mail support is a privilege which we reserve the right to refuse to to provide to any customer who, in our judgement, uses it excessively. If a customer feels the need for frequent assistance, they should opt for one of our paid support plans.
- TuneTracker Systems is a Christian-owned company, and we do not wish to sell systems to stations that promote witchcraft, new age philosophy, or perversion. If that is your intention, please do not purchase our products or request support for them.
- Support options are subject to change without notice.
Additional terms and conditions