Get TT Connect NOW
Get Faster Help LATER

Step 1

Download the installer

Click the big Download for Mac button at the top of this page. A file called TuneTrackerConnect-AppleSilicon.pkg (or TuneTrackerConnect-Intel.pkg if you're on an older Mac) will save to your Downloads folder.

Step 2

Run the installer

Find the file in your Downloads folder and double-click it. Apple's standard installer wizard will open.

1. Click Continue on the welcome screen.
2. Click Install.
3. Enter your administrator password when prompted, then click Install Software.
4. When the installer says "The installation was successful", click Close.

That's it — TuneTracker Connect is now installed in your Applications folder, with our server settings pre-configured. You don't need to type anything.

Step 3

Open it for the first time

Open your Applications folder (click your desktop, then choose Go → Applications from the menu at the top of the screen). Find RustDesk in the list and double-click to open it.

The program window will appear. Look at the bottom of the window — you should see a green dot with the word Ready. That means it found our server automatically. You'll also see a 9-digit number near the top, like 123 456 789. Make a mental note of it — we'll need it in Step 6.

Step 4

Grant three permissions (the fiddly part)

macOS won't let any program control your computer remotely unless you give it permission. You only have to do this once. The good news: RustDesk will guide you through it — you don't have to go hunting through System Settings on your own.

Look at the main RustDesk window. On the left side, you'll see a Permissions panel telling you that RustDesk needs Screen Recording permission. There's a Configure button below it.

Grant Screen Recording (so we can see your screen):

1. Click the Configure button in the Permissions panel.
2. macOS will pop up a dialog saying RustDesk wants to record your screen. Click Open System Settings.
3. System Settings opens to the Screen Recording page, with RustDesk already in the list.
4. Click the switch next to RustDesk to turn it on. Enter your administrator password if asked.
5. macOS may ask you to quit and reopen RustDesk. If so, click Quit & Reopen.

Grant Accessibility (so we can move your mouse and keyboard):

After RustDesk reopens, the Permissions panel will now ask for the next permission.

1. Click Configure again.
2. Click Open System Settings in the popup.
3. Turn the switch next to RustDesk on. Enter your administrator password if asked.
4. Quit and reopen RustDesk if prompted.

Grant Input Monitoring (a related macOS category):

Same dance one more time:

1. Click Configure.
2. Click Open System Settings.
3. Turn the switch on, enter password if asked.
4. Quit and reopen RustDesk if prompted.

Step 5

Set a permanent password

So we can connect when you call without you having to read us a code each time, we use a permanent password that only TuneTracker knows.

1. In the main window, find One-time password on the left side. There's a small pencil icon next to it — click it.
2. Clicking the pencil takes you to the Settings page. Click the lock icon and enter your administrator password to unlock the settings.
3. Once unlocked, find the Password section. Choose Use permanent password, then click the Set permanent password button.
4. Type the password we gave you for your station. It will look something like TT-XXXX-1234, where XXXX is your station's call letters.
5. Confirm and save. Close the Settings page when done.

Step 6

Tell us your 9-digit ID

Look at the top-left of the window. You'll see ID with a 9-digit number underneath it (like 123 456 789).

Send us this number two ways — whichever you prefer:

• Phone: 920-672-8244
• Online: Send it via our contact page

That's the only piece of information we need. We'll save it on our end and use it any time you call for help.

Step 7

Done — leave it running

Once installed, TuneTracker Connect runs quietly in the background. You don't need to interact with it. You can close its window if you like — it will keep running and we'll still be able to connect when you need us.

It will start automatically each time your computer starts. You'll know it's working because there's a small icon in your menu bar (the strip across the top of your screen).