We take care of our customers!
It's not just in your best interest that we make our technical support tops in the broadcast industry. It's in our best interest too. After all, your advocacy to other potential System 6 users helps us grow. Count on us to do absolutely everything we can to make your experience, and your radio station, terrific.
Put us to the test, and see that we're not only willing, but eager, to help.
Pre-sales questions and assistance...
If you shudder at the thought of a sales pitch, you can relax about calling us. At TuneTracker Systems, we're more interested in hearing about your operation and your needs than in pushing products at you. We'll go over your situation with you, find out what you hope to accomplish, and give you honest answers about our products' abilities to meet your needs.
Call us today...and ask away! 920-672-8244
The whole thing...
TuneTracker Systems is known and praised for its clear, friendly, and thorough documentation, which is distributed with the system in electronic format.
E-mail support
Write to us for free, courteous e-mail support. Ongoing e-mail support is provided free of charge to all our customers.*
Quick Tips
We regularly send out QuickTips containing ideas, tips, and tricks, to all our users. Hundreds of previous QuickTips are here online. If you are not presently receiving QuickTips by e-mail, and would like get them for awhile, please contact us.
Chatroom support...
Forum support
Training
TuneTracker Systems offers excellent full-day and half-day training opportunities; a great way to rapidly learn the system right along with other members of your staff. We offer in-person and phone-based instruction, and the latter includes a free copy of TT Anywhere remote administration software, which allows us to manipulate your computer as we talk to you about how to perform various functions. Call for pricing and details, at 920-672-8244.
Layout Ideas
We've prepared five broadcast layout diagrams, showing ways you can connect your TuneTracker System computer along with mixer, switcher, monitor, etc. They should help you brainstorm the perfect setup for your situation.
Telephone support
Purchasers of any new TuneTracker™ radio automation system license are entitled to one free month of comprehensive telephone support, starting from the day their system arrives. When your month is over, you can take advantage of continued telephone support and remote access support (via TT Anywhere) at $75 per call or remote connection, and $25 per additional issue addressed during the session. Weekend and after-hours sessions are $90. Our yearly Gold Plan is $700, and covers up to three regular hours calls per month.
Support Policies- If you are experiencing an emergency situation, or need after-hours assistance, please call rather than e-mailing, to help assure a rapid response.
- Free ongoing e-mail support is intended for occasional questions. If a customer feels the need for frequent assistance, they will be directed to one of our paid support plans.
- The free support month is for new licenses, not upgrades.
- Please respect our policies and rates when requesting telephone assistance.
- We are equally generous with everyone. Please be fair to fellow customers by not requesting extra "free support." Those who become demanding about receiving special treatment will have their support services terminated.
- Support options are subject to change without notice. Additional Terms and Conditions may apply.